Frequently
Asked Questions
What are my payment options?
Do I have to pay shipping?
What shipping company does Muncie Novelty use?
How do I place an order?
What is the lead time for my order?
What is Muncie Novelty's return policy?
Can Muncie Novelty sell charitable gaming items to
me?
What are my payment options?
All imprinted items must be paid for in advance with either a
credit card (all major) or a check. All stock items can be shipped
COD, check in advance, or credit card. You may obtain net terms
by filling out a credit application (allow 2-3 weeks processing
time).
Do I have to pay shipping?
Yes. All shipping charges are FOB. Shipping is determined by the
weight of the shipment. Ask about how we can work together to
help keep shipping costs as low as possible.
What shipping company does Muncie Novelty
use?
We have connections with many carriers. We will choose the cheapest
carrier based on your shipment or you may choose your preference.
How do I place an order?
Please call our office and speak to a customer service representative
Monday through Friday during the hours of 8am to 5pm Eastern Time.
What is the lead time for my order?
All in-stock items will ship within 24-36 hours. All special or
imprinted items will ship in 2-4 weeks.
What is Muncie Novelty's return policy?
All custom imprinted items are non-returnable. All stock items
can be returned by the customer within 3 months of the purchase
date. Please call us for return authorization information.
Can Muncie Novelty sell charitable gaming
items to me?
All charitable gaming items are subject to state regulations.
Contact your state revenue/charitable gaming department for more
information.
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